Business Objects and Pixip.net Jointly Raise Quality Levels in the Telecommunications Industry
05 October 2007
Business Objects and Pixip.net have formed a partnership and will cooperate in the area of telecommunications. Pixip.net specializes in 'Quality of Service' (QoS) systems in the fields of IT and telecommunications. Within the scope of the partnership Pixip.net has integrated Business Objects Data Integrator and Web Intelligence into its Enterprise Mobile Quality of service platform (EMQP). EMQP mobile service helps operators to monitor and validate the quality of their services. Pixip.net's Global Roaming Quality Platform is also available for monitoring quality abroad.
SERVICE QUALITY IN FOCUS
Mobile phoning at home or abroad is meanwhile part of everyday life for both professional and private use. Therefore users now demand the highest level of network quality. Mobile operators are increasingly dependent on the cooperation with other mobile operators abroad, since they have no networks of their own in these countries. To offer the highest quality of services to their customers, operators need to monitor the quality of these roaming networks in order to quickly react to service issues.
EMQP supports mobile operators to react better to increasing quality demands. Operators now have the possibility of verifying the complete service offering using a single platform. The platform has two main areas of focus: test and analysis.
Pixip.net's products XOS and XMASS are used in the area of testing. They monitor network services, detect errors and can trace an error from its inception through to its resolution. The products Data Integrator and Web Intelligence from Business Objects are employed to better analyse the test data. The combination of these products ensures that data can be easily and efficiently examined, transformed and distributed, enabling mobile operators to create for example an analysis of the quality of their roaming service.
Integrated solution allows the testing of following the following services, to name just a few, can be tested: voice and messaging services such as SMS, MMS or e-mail. As well as data services such as logo or ringing tone downloads. The performance of information portals, consumer portals as well as music and video portals can also be tested.
Collecting quality of service data serves a number of different purposes. On the one hand this data can be used for optimizing the mobile operator's network and service s. On the other hand it can be used as a basis for the planning and for the further development of service s. Service Level Agreements can be checked and validated with the help of the collected data. Pin pointing areas of weakness can be detected with the assistance of this data, which will allow an operator to focus on problem areas. As result service and network performance will reach the highest possible level. Cost of customer complaints will decrease dramatically.
The Starmap Mobile Alliance has been using EMPQ since the end of 2006. This alliance includes several European mobile telecommunication operators, among them O2, One and Sunrise.
USING EXPERTISE COLLECTIVELY
With EMPQ Pixip.net and BusinessObjects are further developing their already mature relationship, established back in 2002. We are delighted to have developed a strong, future oriented, trend setting partnership with Business Objects", says Foroud Saraji , director of Pixip.net. EMPQ has profited from the combined know-how of both organizations, creating a truly unique platform, custom-tailored to the needs of the telecommunications industry, enabling mobile operators to satisfy the level of quality demanded by their customers." explains Mr Saraji further.
ABOUT PIXIP.NET
Pixip.net GmbH is a leading supplier of end-to-end quality of service systems in the areas IT, telecommunications and mobile networks. The exceptional software architecture found in the products from Pixip.net allows a multi-purpose and comprehensive testing and controlling of different services. The customer is presented with an extensive platform to allow central monitoring of services across their entire portfolio (PSTN, IP, GSM, GPRS, UMTS, CDMA, HSDPA etc.). With this test platform Pixip.net offers a reliable means of measuring quality across a wide range of services including:
- Voice service (basic call, call forwarding)
- Messaging services (SMS, MMS, Email)
- Data services (HTTP, FTP, ping)
- Video services
- Value added services (logo download, ringtones download)
- WAP/HTTP portal including Content (music portals, video portals)
Pixip.net's global roaming quality platform was developed specifically for measuring the quality level of roaming services. Fixed and mobile test appliances, dispersed globally, guarantee a complete and continuous monitoring of all services across the mobile operators network, their partner or competitor networks or indeed across networks in the respective foreign country. In this manner extensive test data is made available to mobile operators for accurate evaluation and expressive analyses.
ABOUT BUSINESS OBJECTS
Business objects belongs to the Business Intelligence (BI) pioneers in the market. The worldwide leading supplier for business Intelligence software offers enterprises new possibilities through its intelligent handling of information. The company offers a combination of innovative technologies, consultation and trainings. Business Objects thereby makes it possible for companies of all sizes to make strategic decisions on the basis of accurate, intelligent and current inforamtion. Additionally the company boasts an impressive branch-wide partner network.
