Astellia Service Level Management application allows troubleshooting
02 March 2007 14:21
We recently observed an increased need for the QoS follow up for preferred subscribers (VIP tracking). According to the operators and the country, it may be large-company business customers, new subscribers, money-spending users or post-paid subscribers.
The latest SLM release (V4.0) is available. It has been installed by all existing customers. The same user-friendly graphical interface offers an overview of QoS for all interfaces: A, Gb, Iu.
SLM now allows to quickly check which VIPs are the most impacted by quality degradations. QoS and the activity rate can be seen on a same graph to weigh the impact of the network state experienced by each user.
A direct link is provided to Astellia troubleshooting tool - Activity Analysis. It displays the context-dependent page to start a detailed analysis of the SLM-detected defaults.
Johan, Optimization and performance engineer in a Belgian operator, states: "The latest SLM version eases the troubleshooting process: it offers a good overview of the subscribers who suffer the most from a decreased QoS. It then allows me to quickly implement optimization solutions to always offer the best QoS possible".
Astellia highly values the opinion of its customers and the end-users' feedback, which are always useful to quickly improve further versions.
"Next version is planned for March 2007. It will offer new features for VIP-oriented Network Optimization. For example you will see which cells are the most used by a definite user group and you will be able to accordingly optimize the network part they use most. This is a way to keep your preferred subscribers' satisfaction high." says Ronan Billon, SLM Product Manager.
About Astellia
With a strong experience in the telecom activity and a constant in-the-field involvement, Astellia helps more than 130 mobile operators and equipment manufacturers worldwide to maximize the performance of their networks and offer an optimum quality of service (QoS) to their subscribers.
Astellia solutions cover GSM/GPRS/UMTS technologies from radio access part to core networks. Astellia brings easy access to a rich set of independent Key Performance Indicators and enables operators' operational & marketing teams to anticipate and decrease network troubles to increase revenues (infrastructure optimization, roamers' capture, subscribers' loyalty...). Astellia offers not only solutions but also services like network audits and optimization, trainings...
For more information on this company:
Astellia - GSM, GPRS and UMTS Network Optimization, Troubleshooting, Surveillance, Objective Measurement and Problem Anticipation
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