For many years now, Orange Cameroon has taken benefits of Astellia solution to monitor the quality of service of its GSM and GPRS network. Orange is one of the leading operators in the challenging Cameroon’s market.
Based on Ocean probes and Cigale application suite, Orange monitors and optimises its GSM and GPRS quality of service for both the BSS and the NSS part of the network.
In parallel, Orange focuses on the roaming activity to increase roamers’ retainability and revenue. Daily KPIs and statistics on the network performance for roaming activity are analyzed using Astellia roaming solution.
"Astellia is providing us with a new and innovative way of following up the QoS of our most valuable customers in order to develop their loyalty and therefore increase our revenue. Astellia has been a long-term and innovative partner for Orange Cameroon." says M. Sanda M. Oumarou, Quality and Process Engineer of Orange Cameroon. "Using Astellia Service Level Management application, we will differentiate ourselves from competitors and we expect to increase our market share still further in this high-value customer segment".
A new step forward has been made by Orange Cameroon with the implementation of the Service Level Management (SLM) application from Astellia. SLM will allow Orange Cameroon to specifically follow up the quality of service delivered to its most important subscribers: VIP, corporate accounts, high value customers, etc.
