Frost & Sullivan Recognition
21 May 2003 16:58
Frost & Sullivan Recognizes Cherokee International’s Superior Customer Service
SAN JOSE, CALIF. – May 20, 2003 - Cherokee International, a designer and manufacturer of high-reliability custom and standard switch mode power supplies, attracts high praise for their unique consultative customer service. By following a client-focused approach that includes high levels of customer contact and conferencing with world-wide manufacturing facilities, Cherokee has halved the time it takes to create a prototype design for their clients thus reducing their time to market. It is this cost-effective, yet high level of service that first attracted the attention of growth consulting company, Frost & Sullivan.
Cherokee’s solutions are competitively priced as the company focuses on reducing total cost of ownership for its customers. Frost & Sullivan found that Cherokee’s prototype turnarounds are flexible and nearly twice as quick as those offered by competing power supply equipment manufacturers or suppliers.
“Cherokee International has a strong focus on providing custom-designed power supplies to its customers,” states Vishal Sapru, Research Analyst for Frost & Sullivan. “Cherokee works with clients during the design stage and throughout the entire manufacturing process in order to build a solution that meets the needs and requirements of its clients. This ensures effective integration of Cherokee’s power supplies within their customer’s products.”
To provide the highest quality products to its customers, Cherokee adheres to strict design rules, such as de-rating and strife testing for all components. The company also verifies its designs using on-site HALT and HASS (Highly Accelerated Life Testing and Highly Accelerated Stress Screening) equipment in order to provide reliable and long lasting products.
For its outstanding customer service, Frost & Sullivan recognizes Cherokee International as recipient of the 2003 Customer Service Innovation Award for the switch mode power supply industry.
Frost & Sullivan presents its Customer Service Innovation Award each year to the company best demonstrating excellence in customer service innovation within its industry. The recipient company has developed and implemented customer care systems that set unprecedented standards for customer interaction, timely response, and attention to end-user needs.
ABOUT FROST & SULLIVAN
Founded in 1961, Frost & Sullivan, a global leader in growth consulting, presents Market Engineering Awards to companies that demonstrate excellence in their industry, commending the diligence, commitment, and innovative business strategies required to advance in the global marketplace. Frost & Sullivan rigorously analyzes specific criteria to determine Market Engineering Award recipients in a vast variety of market industries and landscapes.
For more information on this company:
Cherokee - Telecommunications Switch-Mode Power Supply Systems - Rectifiers, Converters and Supply Solutions
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